Complaints Policy
The Scout Association takes complaints very seriously, and hope that everyone who comes into contact with Scouting will have a positive experience. However, it is inevitable that on occasion, concerns may arise that require investigation.
As the majority of Scouting activity takes place locally within the 1st Ealing North's community, it is expected that most of these concerns will be dealt with quickly and courteously in an informal way by the group leaders.
However, it is possible that a complaint may arise that requires a more formal investigation and response.
It is the policy of The Scout Association to have a fair and open process for dealing with concerns and complaints raised by members and non-members that directly affect them or their children in Scouting.
How do I make a complaint?
If your complaint is about a matter within 1st Ealing North Scout Group, please contact our our Group Scout Leader at gsl@1enscouts.org. Following receipt of your complaint he will make direct contact to understand your complaint and will do his best to answer your concerns.
If you feel you do not want to discuss the matter with the Group Scout Leader, or if they cannot deal with your concerns, or if your query is more serious, then the District Commissioner will be able to assist you.
We accept complaints about how you have been treated by Scouting or, if you are a parent or carer of a young person, how that young person has been treated by Scouting. We have a few basic rules for the acceptance of complaints:
Complaints will only be accepted within three months of the date that the complainant reasonably knew enough facts to report the issue.
If there’s reasonable belief that a complaint is vexatious or malicious, then it won’t be progressed.
Complaints broadly or substantively the same as a previous complaint raised under any of Scouts’ policies will not be progressed.
Further Information
You can further information on making a complaint and a complaint template on the Scouts website,